On-site teams (Zander, Steven, Isaiah, Pono, others named regularly) pack fast and treat belongings with visible care, winning strong praise for interstate and military moves from Honolulu. Coordination and billing, however, break down: reviewers report unreturned calls, items vanishing in transit, hardware packed separately from furniture, rate hikes after pickup without consent, and in one case a father's urn shattered in careless packing.
The split between five-star delivery and one-star logistics mirrors a company fighting inconsistent service. Long-term customers once loyal have turned away over rate disputes and decade-spanning item loss. Military families appreciate the Oahu presence and speed but document damage claims that went unresolved.
Recent shift: A sharp negative shift in past 6 months: two one-star reviews cite rate hikes, missing hardware, broken heirloom items, and packing negligence; prior years show more consistent five-star packing feedback, though billing and claim disputes appear recurrent across the full review history.
Mark Abe and his team respond urgently to hoarding and biohazard situations with genuine compassion, often transforming spaces in hours. They stand apart for honesty: one reviewer reported being quoted roughly half what competitors charged and not being billed for a site visit when no significant cleaning was needed. A single complaint noted ghosting after an initial call six months prior.
One reviewer reported serious concerns about the safety and professionalism of company truck drivers on Oahu roadways. Review data is extremely limited, so caution is warranted.
Every reviewer praises the crew's speed, respect, and professionalism. Customers consistently note fair prices, same-day or next-day service, and staff who coordinate with building management, ask about budget constraints, and take care during load-out. The booking process is straightforward: a form, photo submission, and a cost assessment on arrival. Specific crew members appear repeatedly by name and earn personal recommendations: Xavier, AJ, Hunter, Frank, Alo, Moku, Bernard, and Brevin stand out. Customers describe careful cleanups after removal, flexible assessment of items beyond initial photos, and payment options (cash, debit, credit, no processing fees). One reviewer documented a two-person team handling a multi-day estate cleanout of a deceased parent's condo in California-coordinated remote service.
Last updated 2026-08-19