Five-star reviewers regularly praise Zander, Steven, and their crews for fast, careful work and genuine friendliness, especially on military relocations. However, long-distance household goods moves reveal a darker pattern: customers report missing hardware with furniture, broken irreplaceable items, rate hikes applied mid-contract, and unresponsiveness to initial contact. Damage claims appear unresolved, and the company's professionalism seems inconsistent between the packing crew and the office.
The best outcomes come from short-notice local work. The worst occur during months-long inter-island or mainland storage and transport, where tracking lapses, miscommunication, and handling errors accumulate. One customer of decades stopped recommending after a $1,000+ surprise rate change; another military family suffered broken furniture hardware and their father's urn. When they do reach you, crews deliver.
Recent shift: One year ago, consistent five-star feedback from packing and unloading crews. Past 4-6 months, several five-star reviews still praise crews, but the most recent one-star complaints (past month) focus on non-responsiveness to inquiries and months-long storage scheduling. No sharp quality cliff, but growing friction with long-term projects and office communication.
Mark Abe and his team respond urgently to hoarding and biohazard situations with genuine compassion, often transforming spaces in hours. They stand apart for honesty: one reviewer reported being quoted roughly half what competitors charged and not being billed for a site visit when no significant cleaning was needed. A single complaint noted ghosting after an initial call six months prior.
Staff consistently arrive on time with accurate quotes and fair pricing. Named crew members including Xavier, Moku, AJ, Frank, and Hunter deliver fast work while respecting homes and properties. Same-day service and detailed cleanup set the business apart. One review flagged unprofessional conduct and overcharging, a rare outlier among 1144 five-star ratings.
Reviewers consistently praise Chaz, Bray, and the team for same-day pickup, friendly communication, and straightforward transactions. One customer reported receiving $40 less than the quoted price on pickup day with an unsatisfying explanation about parking location, a caveat worth noting before committing.
Last updated 2026-07-19