21 low data
shogun services LLC
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Estate & Hoarding CleanoutsResidential Junk Removal
SERVPRO of Kailua
Furniture & Appliance RemovalSame-Day / Emergency RemovalResidential Junk RemovalConstruction Debris RemovalCommercial Junk Removal
- Services
- Furniture & Appliance Removal, Same-Day / Emergency Removal, Residential Junk Removal
- Reviews
- 335
What recent reviews say
SERVPRO of Kailua wins high marks for assembling skilled crews who show up fast after water damage and storms. Reviewers name technicians like Pohaku, Alicia, Pharo, and Ray, noting their care with belongings and transparent explanations of next steps. One customer reported a $9,600 bill that vastly exceeded the initial quote of $1,000, claims incomplete work, and says the business ignored repeated calls to resolve it. The company offers a warranty on their restoration work.
Most recent work centers on water mitigation, ceiling repair, and sewage cleanup following severe weather. Crews document before-and-after restoration carefully, though the single serious complaint raises a red flag about cost estimates and accountability when they are exceeded.
Praised for
- named technicians praised for professionalism
- rapid response to storm and flood damage
- thorough work and attention to detail
- clear communication and coordination
- warranty on restoration work
Watch-outs
- price quoted does not match final bill
- incomplete work despite multiple follow-ups
- no response to customer requests for resolution
punctualprofessional-appearancehardworking-crewfriendly-staffresponsive-communicationcareful-with-propertyoverpricedhidden-fees
Best for: homeowners dealing with water damage, mold, or storm cleanup on windward Oahu
Think twice if: confirm the scope and exact cost estimate in writing before work starts; one customer reported a bill nearly 10 times the initial quote
Strengths
- rapid dispatch to storm and flood sites
- named crews known for care and professionalism
- warranty on restoration work
- clear project coordination
Worth knowing
- Pohaku Colburn: kitchen and structural reconstruction
- Alicia: project oversight on multi-room flood restoration
- Pharo Boone: water mitigation technician noted for protective setup
- Ronald Sipiri: moisture meter inspection
- Ray and Flamie: handling of personal collections and artifacts
- IICRC certification and General Contractor License 36113
- warranty offered on restoration work
What reviews say by service
- Furniture & Appliance Removal
- kitchen cabinets and drawers rebuilt after water damage and ice maker leak
- Same-Day / Emergency Removal
- rapid response to pipe bursts, floods, and storm sewage damage; crews dispatched immediately
- Residential Junk Removal
- post-storm and flood debris removal and cleanup noted in sewage damage cases
- Construction Debris Removal
- ceiling, wall, and structural reconstruction after water damage; debris cleanup
- Commercial Junk Removal
- apartment complex cleanup after severe storm flooding
How it compares
- Rated 4.8 against a 4.59 average across the 20 furniture & appliance removal businesses listed here.
- Has more Google reviews than 89% of the businesses in this directory.
How we scored this
Our Rubric Star rating 86
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
314
4
9
3
1
2
4
1
7
Common questions
- Do you offer a warranty on your work?
- Yes. Reviewers mention a warranty on restoration work, which the business highlights as added value.
- How quickly can you respond to flood or storm damage?
- Several reviewers praise same-day or next-day arrival. One crew spent multiple days immediately after the Kona Low storm working on sewage cleanup.
- What areas do you serve?
- Your website lists Kailua, Kaneohe, Laie, Hauula, Kahuku, and Kokokahi.
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