21 low data
shogun services LLC
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential Junk RemovalEstate & Hoarding Cleanouts
SERVPRO of Kailua
Furniture & Appliance RemovalSame-Day / Emergency RemovalResidential Junk RemovalConstruction Debris RemovalCommercial Junk RemovalEstate & Hoarding Cleanouts
- Services
- Furniture & Appliance Removal, Same-Day / Emergency Removal, Residential Junk Removal
- Reviews
- 332
What recent reviews say
Most reviewers experienced fast, professional water damage cleanup with named technicians who handled belongings carefully. Pharo, Raj, Brandon, and Ronald were repeatedly praised for arriving on time and explaining next steps clearly. However, two stark complaints describe bait-and-quote tactics: one customer paid nearly $10,000 for fan placement after being quoted around $1,000, and reported multiple calls went unanswered; another couldn't reach anyone by phone and was offered a Walmart gift card instead. The warranty on finished work is a strong point; the pricing disconnect and communication gaps during claims are serious red flags.
Reviewers consistently describe thorough ceiling, wall, and appliance restoration after water and sewage damage, particularly following the recent Kona Low storm. Jobs took multiple days when needed, with crews sourcing missing cabinet hardware and painting extras without being asked. The office staff earned praise alongside field crews. One review noted the company has operated since 2014 and holds a General Contractor License. The value proposition is clear for routine storm recovery, but get all costs in writing before engagement.
Praised for
- professional, named crew members
- thorough water damage restoration
- fast emergency response
- careful with belongings
- warranty on work
Watch-outs
- charging significantly more than quoted
- incomplete promised work
- poor communication on follow-up
- unresponsive to complaints
punctualhardworking-crewcareful-with-propertyfriendly-staffresponsive-communicationsame-day-availabilityoverpricedhidden-feesslow-response
Best for: homeowners needing urgent storm or water damage recovery with documented crew accountability.
Think twice if: ask for a detailed written estimate before work starts; verify all quoted costs match the final invoice.
Strengths
- prompt arrival and clear communication on setup
- thorough multi-day restoration with extra finish work
- named technicians who handle valuables with care
- warranty backing on completed repairs
Worth knowing
- Pharo Boone praised for water mitigation attention to detail
- Raj conducts inspections and equipment setup with clear explanations
- Brandon and team mobilized immediately after Kona Low storm
- Crew sourced missing cabinet hardware and repainted closet interiors without extra charge
- Company holds General Contractor License 36113 and IICRC certification
- Warranty offered on finished work per multiple reviews
What reviews say by service
- Furniture & Appliance Removal
- Crew located and reconstructed missing cabinet drawers and doors during kitchen reconstruction.
- Same-Day / Emergency Removal
- Multiple reviewers praised same-day or next-day arrival following storm and water emergencies.
- Residential Junk Removal
- Thorough sewage and debris cleanup after flooding; team worked systematically room-by-room.
- Construction Debris Removal
- Specialized storm recovery with ceiling and wall reconstruction; extra finish work noted.
- Commercial Junk Removal
- Apartment complex flooding cleanup after Kona Low storm described as diligent and thorough.
- Estate & Hoarding Cleanouts
- One reviewer noted careful handling of indigenous artifacts and personal collections during cleanup.
How it compares
- Rated 4.8 against a 4.68 average across the 26 furniture & appliance removal businesses listed here.
- Has more Google reviews than 93% of the businesses in this directory.
How we scored this
Our Rubric Star rating 85
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
311
4
9
3
1
2
4
1
7
Common questions
- Do you offer emergency service the same day?
- Yes. Multiple reviewers report same-day or next-day arrival for water damage and storm recovery.
- Is the work guaranteed?
- Their website claims IICRC certification and a warranty on finished work, which several reviewers mentioned as added value.
- What areas do you serve?
- Their website lists Kailua, Kaneohe, Laie, Hauula, Kahuku, and Kokokahi.
Similar junk removal services nearby
26 low data
Hawaii Strong Junk Removal
No rating yet✓ Google-verified
Limited review evidence available. The business operates across Oahu with a broad service menu spanning residential, commercial, and demolition work, claiming over a decade of experience. No detailed customer feedback is available to assess specific strengths or concerns.
Commercial Junk RemovalConstruction Debris RemovalResidential Junk Removal
48 low data
Pacific Junk Removal
4.3(6)✓ Google-verified
Five of six reviews praise the crew's speed and professionalism, with quick response times and same-day service. One older review documented serious billing disputes and safety concerns involving an underage driver who had an accident.
Commercial Junk RemovalEco-Friendly Disposal & DonationJunk Hauling & Scrap Metal Pickup