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SERVPRO of Central Honolulu, Kapolei

Updated 2026-07-19 · 1,261 reviewed · 56 listed · Scored from 283 Google reviews · How we rank ›

4.9(283) 89 composite score See reviews on Google ✓ Google-verified
Commercial Junk RemovalConstruction Debris RemovalFurniture & Appliance RemovalResidential Junk RemovalSame-Day / Emergency Removal
SERVPRO of Central Honolulu, Kapolei
Services
Commercial Junk Removal, Construction Debris Removal, Furniture & Appliance Removal
Reviews
283

What recent reviews say

SERVPRO's crews consistently deliver prompt, careful work backed by named technicians who show up prepared. Water damage and emergency jobs draw repeated praise for daily monitoring, proper drying setup, and zero property damage. One major caveat: a customer paid $6,000 for reconstruction work that never started, with no communication or accountability when the job was scheduled to begin.

The business excels at initial mitigation (demolition, drying, furniture moves). Named staff like Allan, Ray, and Phillip earn individual recognition for detail and courtesy. The singular serious complaint was about the rebuild phase, not the core emergency services they advertise.

Praised for
  • named staff professionalism (Allan, Ray, Pharo, Pharaoh, Phillip, Ronald)
  • meticulous cleanup, no debris left behind
  • careful furniture handling with zero damage
  • responsive water damage mitigation with daily monitoring
  • timely completion and efficient crews
  • clear communication on restoration process
Watch-outs
  • no-show for scheduled reconstruction work after payment
  • poor communication during rebuild phase
  • slow rebuild timeline and insurance coordination
punctualcareful-with-propertyfriendly-staffresponsive-communicationefficient-crewhardworking-crewprofessional-appearanceno-showslow-response
Best for: Homeowners facing urgent water damage, fire, or mold who value hands-on technician accountability during emergency mitigation.
Think twice if: Hesitant about reconstruction contracts; this business shows strong emergency response but experienced a serious no-show and communication breakdown during the rebuild phase after accepting a large deposit.

Strengths

  • same-day emergency response with field-ready technicians
  • named crews with strong individual reputations (Allan handles drying daily, Ray leads demolition)
  • transparent process communication during mitigation phase
  • zero property damage track record on moves and restoration

Worth knowing

  • Allan assigned to water damage drying, visits daily to reposition machines and verify dryness
  • Ray, Pharo, Pharaoh, Phillip, Ronald, Brendan, Raj recognized by name for specific job expertise
  • General Contractor License BC36113 verified on their website
  • Completed 7/15/2026 furniture delivery with zero damage to items or premises
  • One customer paid $6,000 for reconstruction; work never began despite scheduled Monday 11 AM start; no response or explanation provided

What reviews say by service

Same-Day / Emergency Removal
Water damage and flood mitigation praised for quick setup, drying machine monitoring, and safe demolition without property damage.
Construction Debris Removal
Demolition crews (Pharaoh, Brendan, Ronald) earn praise for removing damaged flooring, carpet, and drywall safely in one day with no inconvenience to occupants.
Furniture & Appliance Removal
Named crew (Ray, Pharo, Rocky, Raedyn, JD) handled furniture delivery with care; no damage to items or home.
Residential Junk Removal
Cleanup after emergency work consistently noted; reviewers report no debris left behind.
Commercial Junk Removal
Limited evidence; website lists commercial certifications but reviews focus on residential emergency services.

How it compares

  • Rated 4.9 against a 4.49 average across the 39 commercial junk removal businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 91
Review volume 100
Review recency 100
Review sentiment 69
Profile completeness 100
Verification 30

Rating breakdown

5
272
4
6
3
1
2
1
1
3

Common questions

Can SERVPRO respond same-day to water damage?
Yes. Water mitigation calls draw immediate crew deployment with drying equipment setup. Allan or assigned technician visits daily to check progress and reposition machines.
Do they clean up after demolition work?
Yes, reviewers confirm all work areas are cleaned with no debris left behind after water, fire, or flood restoration.
Are reconstruction services included?
They offer General Contractor services (BC36113 licensed), but review evidence shows reconstruction work carries higher risk; one customer's $6,000 rebuild deposit resulted in a no-show and communication failure.
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Last updated 2026-07-19